As part of our club family, we share the great responsibility of keeping you updated and informed. Over the past few weeks, we have been monitoring the COVID-19 Coronavirus pandemic. There is no greater role for us then to ensure our members’ safety and well-being.
On March 19, 2020, The US State Department increased the Travel Warning for Americans to a Level 4- Do Not Travel. Further, the United States Government has temporarily closed the Southern United States/ Mexico border for all non-essential travel.
STATE DEPARTMENT TRAVEL ADVISORY: The Department of State advises U.S. citizens to avoid all international travel due to the global impact of COVID-19. In countries where commercial departure options remain available, U.S. citizens who live in the United States should arrange for immediate return to the United States, unless they are prepared to remain abroad for an indefinite period. You can learn more about this by visiting travel.state.gov for more information.
At TAFER Hotels and Resorts, we thrive off being able to deliver world class experiences to our members. Due to the recent travel restrictions, and as a precautionary measure, we will begin soft closure procedures. Our current focus is getting all guests home safely. Based on the resort’s current occupancy levels, we anticipate a reduction in services on-site pending closure of the resorts if necessary. Our resorts will continue to maintain, upkeep and work on preventative maintenance, preparing our resorts for your return when resuming normal business becomes safe to do so.
If you have existing reservations to visit our resorts through April 17, we will be notifying you via e-mail. Please focus on you and your family during this time; we will take care of the rest. Your reservations will be cancelled, all fees waived, points will be restored to your account, and a refund processed for any options purchased.
If you are currently visiting our resorts, please see the Front Desk team to arrange your departure and check- out. Any unused options will be refunded, along with any unused vacation time. Members and guests will not be allowed to stay on property. Should a member not wish to follow the State Department advisory, they do so at their own risk.
We understand this news may be frustrating, and for that we apologize. These difficult decisions were made with your health, safety and quality of your resort experience in mind. We will be reaching out to each member whose trip was impacted by COVID-19 to welcome you back to our lovely destinations just as soon as it is safe to do so.
Thank you for trusting us with your vacation experience. We wish you and your families the best during this time and look forward to welcoming you back to your home away from home very soon.