Have you ever booked a tour at the onsite travel agency at Garza Blanca known as Exclusive Adventures? If you have, then it is quite possible that you have met Ramón Peredo who is the manager of the tour agency. Ramón has been running Exclusive Adventures since its launch in May 2011, serving members and hotel guests with the best tours in Puerto Vallarta and its surroundings. We took some time to interview Ramón at the tour agency with its brand new palapa roof located next to the Residence Club sales room. Here is what he had to share.
What is your relationship with Puerto Vallarta?
I was born in the city of Monterrey, which is located in the north of the country, and I arrived to Puerto Vallarta with my family when I was fourteen years old. If you were to ask me where I am from, I would certainly say I’m from Puerto Vallarta; I grew up here.
How did you come to be the manager of Exclusive Adventures tour agency?
I began my career working for the owner and developer of Garza Blanca at the Villa del Palmar resort. I began in the maintenance department and then moved to the timeshare division. I was there for a long time before managing the tele-marketing team. I was then offered the chance to run the tour agency here at Garza Blanca; and I have been here ever since.
What makes you an expert in tours?
First, I have been on all of the tours, so I know what I am talking about. I have experienced them first-hand. Second, I love all these kinds of activities; I love scuba diving, snorkeling, zip lining etc. I know all the tour companies and the different experiences they offer. All of the team here have been on the tours. We make sure that when we are talking to our clients, we are speaking from first-hand experience. Every time there is a new tour, we make it our priority to check it out and make sure that it is up to the high standards that we aim to offer our members and guests.
What tours do you recommend?
Well, it goes without saying that if members have not been on a Marigalante tour, the pirate ship should be a priority. It is one of the most iconic tours we have: there is a day tour with snorkelling and treasure hunts and a night tour with an amazing show, three-course dinner and fireworks. Another favorite is the Rhythms of the Night tour that goes to Caletas beach: the day tour has lots of activities while the night tour offers a great cultural show and dinner. The Outdoor Adventure is also really popular, packed with activities: you start the tour on a speed boat, then you go on horseback, followed by zipline and rappel; at the end there are slides too. It’s really cool.
What about tours that are less well known that members should try?
Hidden Mexico is a great tour, and one that members who want to discover the area will really love. This tour takes you to the Vallarta Botanical Gardens followed by visiting the traditional Mexican village of El Tuito, where you have lunch in the river! Literally sit in the river. They put the tables into the river and you are eating with your feet in the water. This tour and the trip to the mining town of San Sebastian in the mountains is ideal for our more senior members, although it is a great experience for all ages.
How do members use their discount card at the tour agency?
Members are issued with a Residence Card when they check-in with the concierge, which entitles them to a 10% discount at the agency as well as at the restaurants on site, in Spa Imagine and at the shop by the lobby. If they decide to attend their update presentation, they will get a Platinum Plus card, which we call the VIP card. When members present this card they will get between a 15% and 50% discount depending on the tour. They should make sure to show the card before making a reservation. Also, it is worth reminding members that the tour agency cannot charge tours to their suites, so they will need to come with cash or a credit card to make their reservations.
Why should members book their tours with you?
All of our staff are really knowledgeable about the tours and are able to match members with the right kinds of experiences for their tastes. We also only work with the most reputable companies, all of which are fully insured. We ensure that our members and guests receive the best experiences at the best prices.
Where are you located?
Our main agency is located next to the Residence Club sales room, or members can find a representative at the beachfront swimming pool. They can book tours in both of these locations, remembering to bring cash or a credit card as we cannot make charges to the rooms.
What do you like to do in your free time?
I love going to the beach, surfing, playing golf and hanging out with friends. I love the outdoors.