All posts filed under: Faqs

How to Make an Exchange with RCI

One of the great benefits of owning membership at Garza Blanca Residence Club in Puerto Vallarta is that not only do you get to use any of the resorts developed by Tafer Hotels & Resorts, such as Hotel Mousai and Villa del Palmar Cancun (as well as resorts and hotels developed in the future) but you also receive a year’s free trial membership for RCI, the world’s leading international exchange network for timeshare and vacation ownership. After the first year, you are free to decide if you wish to continue with RCI to help facilitate international exchanges. So, what are the steps to booking a week in another destination through RCI? 1. Contact ResortCom The first step to take is to inform ResortCom International of your desire to make an international exchange. Call 1-877-722-4592. 2. Reserve a Week at Garza Blanca Make a reservation at Garza Blanca Residence Club for specific dates or week(s) that you wish to exchange. For example, booking high season weeks will give you higher “Trading Power” (value) or “Deposit Credits” when …

How can I order groceries online?

Garza Blanca Residence Club is excited to announce to members our most recent service designed to make your stay at your home away from home all the more comfortable and enjoyable. Here’s presenting Groceries Online! Gone are the days when you need to get a taxi to the supermarket in Puerto Vallarta or hire a car, now you can order online with our pre-arrival concierge website where you can select your groceries from the comfort of your computer, tablet or smartphone. All you have to do is visit the pre-arrival concierge website and choose the groceries you would like to have delivered to your unit before your arrival. Simply click on the items and add the quantity you wish to receive. Once you have checked your shopping list and are happy with the total, send you order and one of our pre-arrival agents will contact you to facilitate payment, or you can choose to call directly on 1 855 330 7218 Ext 105, Monday through Friday, 10 am to 5 pm PST and Saturday 10am …

FAQ: WHAT ARE PREFERRED POINTS?

Are you like other new Garza Blanca Residence Club members eager to start using your Preferred Points but unsure how they work? Take a look at the article below, intended to clear up any questions you may have. 1. What are Preferred Points? In a nutshell, Preferred Points are “free” points which you have no obligation to use issued to Garza Blanca Residence Club members in addition to your purchased club points. Regardless of your membership level and how many points you buy, your Preferred Points are equal to double your annual points allocation. For most full members, Preferred Points equate to two full weeks per year which you can use during the months of May through October (weeks 18 – 43) for accommodations at Garza Blanca Residence Club and Villa del Palmar Cancun (and any future developments). As the Preferred Points program is a privilege provided for the pleasure of members during the summer months, if you don’t use the points, you will not be charged any maintenance fees for those points. If you …

What differences are there between Biennial Membership and General Membership?

As the name suggests, Biennial membership at Garza Blanca Residence Club allows you to book accommodation every alternate year. It is sometimes given the name Odd-Even membership because, essentially, club members use their points for reservations during either odd numbered calendar years or even numbered calendar years. On the contrary, standard Garza Blanca Residence Club membership is a full yearly allocation of Club points that you can use every year. Besides using your membership every other year, there are certain restrictions that apply to Biennial Membership, in particular, when renting, banking or borrowing Club Points. While Biennial Members can only bank towards or borrow points from their next Use Period, a full member can bank or borrow Club points for up to five years. Furthermore, Biennial members wishing to rent Club Points, will only be able to rent up to 50% of Club Points currently owned towards season upgrades but not suite size upgrades. Full members enjoy the privilege of being able to rent up to 50% of the total number of points required to …

What free activities can Garza Blanca Residence Club members enjoy?

As a Garza Blanca Residence Club member, you will find a wide assortment of gourmet, fitness, cultural, nature and beach activities designed to make your vacation experience an incredible one. Take a look below at the action-packed activities awaiting your arrival at Garza Blanca Preserve. Gourmet Activities Everyone knows that when you’re on vacation, where and what you eat can be just as important as how you spend your days. At Garza Blanca, professional activities coordinators have created a series of activities that turn delectable dining experiences into gourmet engagements. Sit side by side with one of Blanca Blue’s chefs and learn how to create a scrumptious salad or succulent salsa at our Coconut or Salsa Expos. Participate in our Mole Festival, where a professional chef explains the intricate secrets to making Mexico’s most traditional sauce or simply sit back and watch as local fisherman bring in the catch of the day. These gourmet activities will have you trying to recreate your vacation long after you return home. For Our Fitness Fanatics Whether you’re a …

What does “Member Time” mean at Garza Blanca Residence Club?

When you read or hear the term “Member Time” in relation to your Garza Blanca Residence Club membership, then it simply refers to the time you can enjoy at one of the resorts offered by your membership, which includes accommodations at Garza Blanca Preserve and Hotel Mousai in Puerto Vallarta and Villa del Palmar in Cancun. The amount of member time you can enjoy each year is directly related to the number of flexible Club Points you purchased when you first bought or upgraded your Garza Blanca membership. When you became a member of Garza Blanca Residence Club, you purchased a certain number of Club Points valid for use in one or more of the suites at Garza Blanca Preserve or any of its affiliated resorts. These points are equivalent to Garza Blanca Member Time and are completely flexible. For example, when you buy the equivalent of one week in a particular suite, what you are really doing is buying a certain amount of Club Points. These Club Points allow you to modify your vacation …

What is the Garza Blanca Points Redemption Program?

Your Garza Blanca Residence Club membership delivers much more than luxurious accommodations in the most beautiful beach destinations in Mexico. Your club points can also be used towards paying for privileges and services via the Points Redemption Program, giving your more choice, more luxuries and greater flexibility. Each year, up to 50% of your annual points allocation and 50% of banked points may be used to pre-pay for products and services that you arrange when you make your reservation at Garza Blanca Preserve and Villa del Palmar Cancun. Our agents will guide you when you make your reservation indicating which services you can pay for with your club points and exactly how many points you can use towards these luxurious extras.   Steps to Take Step 1: Make your reservation Step 2: Select your choice of additional services and amenities Step 3: Pay as little as 50% cash, and use your club points to pay for those special extras. In order to use your Club Caribe points to pay for services, you need make your …

How do Garza Blanca Residence Club internal exchanges work?

One of the key benefits of your Garza Blanca Residence Club membership is being able to take advantage of club-to-club partnerships through Tafer Hotels & Resorts. What this means is that as a valued Garza Blanca Residence Club member, your points can be used to stay at a selection of resorts currently operated by Tafer Hotels & Resorts, such as the brand new Hotel Mousai in Puerto Vallarta and Villa del Palmar in Cancun as well as those developed in the future, such as an exciting project in the pipeline whose destination is soon to be announced. In order to make your reservations at a resort other than Garza Blanca Residence Club, you may do so with your club points just like any reservation (up to 24 months in advance to reserve a full week or 12 months for 4 or 5 nights). Each of the resorts that form part of your membership are unique, offering varying types of excellent services and facilities; as such, you will find that the club points necessary to cover …

How do I make a reservation using my Garza Blanca Residence Club membership?

With just 3 easy steps, you can make your reservation in both Pacific and Caribbean paradises. Choose between Garza Blanca Preserve, Hotel Mousai and Villa del Palmar Cancun for your best vacations yet. 1. Step 1 is to ensure that your maintenance fees and loan payments are current. 2. Make sure you make your reservation at least 60 days before check in. 3. Make your reservation with ResortCom: Telephone: 1-877-722-4592 from Monday to Friday from 7:30 am to 6:00 pm PST. Points to Remember: – To change your reservation, you should do so at least 60 days before your planned check in. – Once your reservation has been confirmed, you will be sent a confirmation slip that you must present at the time of check in. – Make sure that you are up to date with maintenance fees before arranging your reservation. – On those occasions when you may invite guests to use your reserved vacation time instead of you, inform ResortCom, giving them the name of the person who will be using your reservation. Fees may apply …

Why are Garza Blanca Residence Club maintenance fees essential?

Maintenance fees are necessary to ensure the high quality and conditions of the luxury resort facilities and accommodations at Garza Blanca Residence Club so they remain as elegant and as incredible as the day you made your purchase. Committed to excellence, Garza Blanca Residence Club are dedicated to maintaining the standards of the stunning properties and services for you to enjoy year after year. All you need to do is to make sure you are up to date with your assessment payments. Paying your maintenance fees on time is your way of contributing to the essential task of dealing with repairs, improvements and the general upkeep of the resorts and units, with the aim to continue to offer the highest quality vacation experiences to all members who are up to date with their fees. Remember that timely payments are the personal obligation of each member regardless of your use of the property and you could incur penalties or interest for late payments. If in doubt, go to www.resortcom.com to view your account history and make …