Frequently Asked Questions Garza Blanca Residence Club

This site is designed to provide you with the most updated information on our Mexico Resorts along with assisting our members to the right department to ensure that all questions are answered in a timely matter.

Who is who?

  • How do I get a hold of my Member Service Representative?

    On-Line. Many of the services are available when you login securely with you username and password. To mange your account on line, please click here.

    Via Phone. To contact member services call toll free 1-877-722-4592. Current Hours are Monday-Friday 6am-8 pm PST and Saturday-Sunday 8am-5pm PST.

    Via Email. Send your inquires to: memberservices@resortcom.com. Garza Blanca Residence Club on-site Member Services at memberservice@taferresorts.com.

    Mailing address. 6850 Bermuda Rd. Las Vegas, NV. 89119

  • What is the address for Garza Blanca Resort?

    Carretera a Barra de Navidad KM 7.5, Puerto Vallarta, Jalisco, Mexico 48390.

    Phone: +52-322-176-0700

  • What is the address for Villa del Palmar Cancun?

    Carretera Punta Sam, KM 5.2 Mza 9 SMZ2, L3 Isla Mujeres, Quintana Roo, Mexico 77500.

    Phone: +52-988-193-2600.

Reservations and Benefits

  • What is my Reservation deadline/window?

    Reservations can be made from 24 months up to 60 days prior to the first day of Check-in. Members are encouraged to submit requests as far in advance as possible, up to 24 months prior in order to obtain the best choice of accommodations.

  • How do I make my reservation?

    For make your reservation, please contact our member service company at 1-877-722-4592 or via email (memberservices@resortcom.com). A reservation request shall only be accepted by the Club if the member has paid all applicable Club dues and is in the good standing with regards to the membership. A reservation confirmation will be mailed or emailed to member, same which must be presented at the time of check-in.

  • How can I use my Preferred Points?

    A member may use additional set of points equal to the summer season equivalent of the optimal use of Club points. Preferred points may be used between May (week 18) and October (week 43) of a calendar year. A Member will need to pay a pro-rated Maintenance Fee for the amount of Preferred Points used. Preferred points can also be exchanged with an External Exchange Company (RCI).

    Reservations can be requested up to 12 months prior to the desired Check In date and the reservation can only be made under the name of a Member. Please contact our member service company at 1-877-722-4592 or via email memberservices@resortcom.com to make your reservation utilizing Preferred Points.

    Preferred Points cannot be rented, banked or borrowed. Biennial memberships can only use Preferred Points on their use year.

  • Can I do All-Inclusive and how does it work?

    Yes you can. You can purchase the all-inclusive package either at the time of your reservations or during the pre-arrival call. A minimum 3 day purchased is required.

  • What is the Reservation Cancellation Policy?

    We understand that things happen. You may cancel your reservation more than 60 days prior to the Check In date and all of your points will be restored. May be subject to cancellation fees.

  • Can I upgrade my Suite to a larger size?

    Yes! Please contact our Member Services Department to inquire about rates and restrictions.

  • Why can’t I request a specific Suite prior to my arrival?

    Due to the volume of room requested, the resort is not able to accept room requests prior to arrival. If you should have special requirements based on a medical condition, please contact Member Services so that we may make the arrangements for you.

  • What is Vacation Banking?

    Vacation Banking is an option that allows you to save your vacation points each use year. There is no fee to bank your points unless you missed your deadline. Your points must be banked prior to October 31st of each calendar year or prior to October 31st of the Biennial’s use year.

  • How long can I bank my Club Points for?

    Members may bank their Club Points to use during the next successive 5 calendar years. A Biennial Member may only Bank one year for the use in the next use year. Keep in mind that you do have to re-bank your points on a yearly basis. To save your unused points, please contact our Member Services Department before October 31st. A $70 fee per week will be applied after the deadline.

  • What is Vacation Borrowing?

    Vacation Borrowing is an option that allows you to borrow your vacation points each use year. There is no fee to borrow your Club Points. Members may only borrow their Club Points for use during the next successive 5 calendar years. A Biennial Member may only borrow one year in advance from the next use year.

  • What is the difference between fixed and floating memberships?

    Fixed memberships have use rights to a specified unit and week number while Floating memberships have use rights within a specified season and unit type. However, your Garza Blanca Membership is a points membership that gives you the right to use your points any time based on the points purchased.

  • What are the benefits of the membership?

    Your membership offers you many benefits, such as reservation priority, discretionally use period, preferred points, banking/borrowing.

  • How many points do I need to stay at the Resorts?

    Please refer to the points chart in your Owners’ Manual or click here to download the Garza Blanca Residence Club points chart to be used in Puerto Vallarta or Cancun.

  • How many points can I use at a time and what is required to use my points?

    Each year you can use as many points as desired from your annual point allocation and your vacation banked points towards the pre-purchase of products and services at the resorts. Please be advised that at least 50% of cash payment is required for all Points Redemption Purchases. Our reservation agents will review your membership to advise you on exactly how many points can be used towards your purchases.

  • What are the benefits of the Biennial Membership?
    • RCI Membership
    • Banking or Borrowing: 1 year borrow or banking
    • Split Week Use: Minimum two night stay
    • GBRC Member Check-In.
    • GBRC Member Exclusive 800 Number: 1-877-722-4592
    • Preferred Points: week 18-43
    • Membership Card benefits

On Site

  • What amenities are available at the Resorts?

    Please refer to the Destinations Page of this website.

  • How far is the Resort from the airport?

    In Puerto Vallarta, the airport (Diaz Ordaz International Airport) is located about 25 minutes north of the Resort. You can arrange transportation to the resort through the Member Services Department at the time of your reservations or during a pre-arrival call.

    In Cancun, the airport (Cancun International Airport) is about 30 minutes from the Resort. You can arrange transportation to the Resort through the Club Office at least 14 days prior to your arrival.

  • What activities are available at the Resort?

    Please refer to Resort tab for On-Site and off-site activities available.

  • Is the Resort handicapped accessible?

    Yes, the lobby and all common area are wheelchair accessible. Please make sure to note any special requirements with your Member Services representative who will make sure that the appropriate accommodations are reserved for your vacation.

Travel Arragements

  • Do you offer airport transfers?

    Puerto Vallarta: Airport transfers are handled, during your Pre-Arrival call, or can be booked directly online at ResortCom. Upon arriving at Puerto Vallarta International Airport, after customs and immigration, proceed directly to the counter at the far end of the corridor. BYPASS all other drivers offering you a ride! Purchase your airport transfers when you make a reservation or during the Pre-Arrival Call.

    Cancun: Airport transfers are handled through our local Shuttle Company. Maximum passengers per van are 6. Please note you may need to share a ride with other Villa del Palmar passengers. This convenient service can be scheduled while making your reservation, during your Pre-Arrival call, or can be booked directly online at ResortCom. Upon arriving at Cancun Airport, after customs and immigration, proceed directly to the counter at the far end of the corridor. BYPASS all other drivers offering you a ride! Your name will be on a reserved list at the Shuttle Counter. Purchase your airport transfers when you make a reservation or during the Pre-Arrival Call.

  • What travel protection do I receive with my benefits?

    ResortCom has partnered with On Call International to provide medical and travel assistance when you need it the most. With different plan options, we want to make sure that you understand what the different On Call plans entail and the benefits available to you as our valued member. Click here for more information on the On Call plan options or call (866) 816-2087 with any inquiries.

Exchange

Resale

Contracts

  • Is this a deeded property?

    Your membership is not deeded, it is a right-to-use property. Your use period(s) depend on the terms of your contract and vary between the resorts. Please refer to your contract, or contact the Club office if you are unclear of your use periods.

  • When does my membership expire?

    Most Memberships are a thirty-year lease. Please refer to the Purchase and Security Agreement in your contract documents to confirm your expiration date.

  • Will my contract be renewed upon expiration?

    Any renewal or extension offers of your contract will be at the discretion of the Development entity of your resort. At this time, member has an option to renew the membership for an additional (30) thirty year period for a fee of (5) five times the maintenance fee in effect at the time of expiration.

  • How can I review the Membership Rules and Regulations?

    Click here to download a pdf file. Or please send a written request to the Residence Club Corporate office in San Diego for a copy of the Club Bylaws, rules and regulations.

  • How can I renew my membership?

    Member has an option to renew the membership for an additional (30) thirty year period for a fee of (5) five times the maintenance fee in effect at the time of expiration. Please contact member services at 1-877-722-4592.

  • Can I will my membership to my kids or grandchildren?

    Absolutely. Pass on the legacy to your family. Memberships must be paid in full and have currently paid maintenance fees to begin the process. For more information, send us an email at memberservicesadmin@resortcom.com or contact our Member Services at 1-877-722-4592.

Taxes