Frequently Asked Questions

This site is designed to provide you with the most updated information on our Mexico Resorts along with assisting our members to the right department to ensure that all questions are answered in a timely matter.

Who is who?

How do I get a hold of my Member Service Representative?

On-Line. Many of the services are available when you login securely with you username and password. To mange your account on line, please click here.

Via Phone. To contact member services call toll free 1-877-722-4592. Current Hours are Monday-Friday 6am-8 pm PST and Saturday-Sunday 8am-5pm PST.

Via Email. Send your inquires to: memberservices@resortcom.com. Garza Blanca Residence Club on-site Member Services at memberservice@taferresorts.com.

Mailing address. 6850 Bermuda Rd. Las Vegas, NV. 89119

What is the address for Garza Blanca Resort?

Carretera a Barra de Navidad KM 7.5, Puerto Vallarta, Jalisco, Mexico 48390.

Phone: +52-322-176-0700

What is the address for Villa del Palmar Cancun?

Carretera Punta Sam, KM 5.2 Mza 9 SMZ2, L3 Isla Mujeres, Quintana Roo, Mexico 77500.

Phone: +52-988-193-2600.

Reservations and Benefits

What is my Reservation deadline/window?

Reservations can be made from 24 months up to 60 days prior to the first day of Check-in. Members are encouraged to submit requests as far in advance as possible, up to 24 months prior in order to obtain the best choice of accommodations.

How do I make my reservation?

For make your reservation, please contact our member service company at 1-877-722-4592 or via email. A reservation request shall only be accepted by the Club if the member has paid all applicable Club dues and is in the good standing with regards to the membership. A reservation confirmation will be mailed or emailed to member, same which must be presented at the time of check-in.

How can I use my Preferred Points?

A member may use additional set of points equal to the summer season equivalent of the optimal use of Club points. Preferred points may be used between May (week 18) and October (week 43) of a calendar year. A Member will need to pay a pro-rated Maintenance Fee for the amount of Preferred Points used. Preferred points can also be exchanged with an External Exchange Company (RCI).

Reservations can be requested up to 12 months prior to the desired Check In date and the reservation can only be made under the name of a Member. Please contact our member service company at 1-877-722-4592 or via email memberservices@resortcom.com to make your reservation utilizing Preferred Points.

Preferred Points cannot be rented, banked or borrowed. Biennial memberships can only use Preferred Points on their use year.

Can I do All-Inclusive and how does it work?

Yes you can. You can purchase the all-inclusive package either at the time of your reservations or during the pre-arrival call. A minimum 3 day purchased is required.

What is the Reservation Cancellation Policy?

We understand that things happen. You may cancel your reservation more than 60 days prior to the Check In date and all of your points will be restored. May be subject to cancellation fees.

Can I upgrade my Suite to a larger size?

Yes! Please contact our Member Services Department to inquire about rates and restrictions.

Why can’t I request a specific Suite prior to my arrival?

Due to the volume of room requested, the resort is not able to accept room requests prior to arrival. If you should have special requirements based on a medical condition, please contact Member Services so that we may make the arrangements for you.

What is Vacation Banking?

Vacation Banking is an option that allows you to save your vacation points each use year. There is no fee to bank your points unless you missed your deadline. Your points must be banked prior to October 31st of each calendar year or prior to October 31st of the Biennial’s use year.

How long can I bank my Club Points for?

Members may bank their Club Points to use during the next successive 5 calendar years. A Biennial Member may only Bank one year for the use in the next use year. Keep in mind that you do have to re-bank your points on a yearly basis. To save your unused points, please contact our Member Services Department before October 31st. A $70 fee per week will be applied after the deadline.

What is Vacation Borrowing?

Vacation Borrowing is an option that allows you to borrow your vacation points each use year. There is no fee to borrow your Club Points. Members may only borrow their Club Points for use during the next successive 5 calendar years. A Biennial Member may only borrow one year in advance from the next use year.

What is the difference between fixed and floating memberships?

Fixed memberships have use rights to a specified unit and week number while Floating memberships have use rights within a specified season and unit type. However, your Garza Blanca Membership is a points membership that gives you the right to use your points any time based on the points purchased.

What are the benefits of the membership?

Your membership offers you many benefits, such as reservation priority, discretionally use period, preferred points, banking/borrowing.

How many points do I need to stay at the Resorts?

Please refer to the points chart in your Owners’ Manual or click here to download the Garza Blanca Residence Club points chart to be used in Puerto Vallarta or Cancun.

How many points can I use at a time and what is required to use my points?

Each year you can use as many points as desired from your annual point allocation and your vacation banked points towards the pre-purchase of products and services at the resorts. Please be advised that at least 50% of cash payment is required for all Points Redemption Purchases. Our reservation agents will review your membership to advise you on exactly how many points can be used towards your purchases.

What are the benefits of the Biennial Membership?

  • RCI Membership
  • Banking or Borrowing: 1 year borrow or banking
  • Split Week Use: Minimum two night stay
  • GBRC Member Check-In.
  • GBRC Member Exclusive 800 Number: 1-877-722-4592
  • Preferred Points: week 18-43
  • Membership Card benefits

On Site

What amenities are available at the Resorts?

Please refer to the Destinations Page of this website.

How far is the Resort from the airport?

In Puerto Vallarta, the airport (Diaz Ordaz International Airport) is located about 25 minutes north of the Resort. You can arrange transportation to the resort through the Member Services Department at the time of your reservations or during a pre-arrival call.

In Cancun, the airport (Cancun International Airport) is about 30 minutes from the Resort. You can arrange transportation to the Resort through the Club Office at least 14 days prior to your arrival.

What activities are available at the Resort?

Please refer to Resort tab for On-Site and off-site activities available.

Is the Resort handicapped accessible?

Yes, the lobby and all common area are wheelchair accessible. Please make sure to note any special requirements with your Member Services representative who will make sure that the appropriate accommodations are reserved for your vacation.

Travel Arragements

Do you offer airport transfers?

Puerto Vallarta: Airport transfers are handled, during your Pre-Arrival call, or can be booked directly online at ResortCom. Upon arriving at Puerto Vallarta International Airport, after customs and immigration, proceed directly to the counter at the far end of the corridor. BYPASS all other drivers offering you a ride! Purchase your airport transfers when you make a reservation or during the Pre-Arrival Call.

Cancun: Airport transfers are handled through our local Shuttle Company. Maximum passengers per van are 6. Please note you may need to share a ride with other Villa del Palmar passengers. This convenient service can be scheduled while making your reservation, during your Pre-Arrival call, or can be booked directly online at ResortCom. Upon arriving at Cancun Airport, after customs and immigration, proceed directly to the counter at the far end of the corridor. BYPASS all other drivers offering you a ride! Your name will be on a reserved list at the Shuttle Counter. Purchase your airport transfers when you make a reservation or during the Pre-Arrival Call.

What travel protection do I receive with my benefits?

ResortCom has partnered with On Call International to provide medical and travel assistance when you need it the most. With different plan options, we want to make sure that you understand what the different On Call plans entail and the benefits available to you as our valued member. Click here for more information on the On Call plan options or call (866) 816-2087 with any inquiries.

Exchange

What is the difference between banking my Club Points with GBRC and banking with an Exchange Company?

Utilizing the Vacation Banking option will save your vacation weeks for use within Garza Blanca Residence Club. Once vacation weeks are "banked" with your Exchange Company, they cannot be used within the club, and must be used at an alternate location.

What is my Exchange Company?

As a member at Garza Blanca Residence Club, you have access to RCI, Inc. as well as Signature Selection RCI and Registry Collection for our Elite Owners.

How can I contact my Exchange Company?

You may contact them at RCI or 1-800-338-7777.

How do I exchange my Points with an Exchange Company?

Please contact the club to begin this process. Agents will then guide you through the final steps of exchanging your weeks.

What if RCI is unable to confirm an exchange for me?

If your exchange company is unable to confirm an instant exchange for you, they will place a "search" for your desired destination and dates. If a match does not become available, you will have a two year window from date of deposit to utilize that week at a later time.

What is a Getaway or Last Call?

Getaway or Last Call weeks are last minute space that is available through RCI. These weeks can be reserved without giving up your vacation weeks at your home Resort. Contact RCI.

When will I receive my Maintenance Fee bill?

The Club’s normal billing cycle for Maintenance Fees is October 1 -30 each year. For new memberships purchased after October 1st, you should receive your Maintenance Fee bill approximately 30 days after being activated in the Club’s computer system.

When are the Maintenance Fees due?

The maintenance fees are billed in October each year and are due upon receipt. The delinquency date is December 1st. If you have purchased mid-year, your payment is due 60 days after the billing date.

Do I still have to pay my Maintenance Fee if I do not use my points?

Yes. As outlined in your contract, the maintenance fees are the responsibility of each member regardless of your use of the property.

Can I book my reservations prior to paying my Maintenance Fee?

Reservations can only be accepted and secured after payment in full is received for your annual dues.

How can I pay my Maintenance Fee?

Garza Blanca Residence Club offers the ability to make all maintenance fee payments via the Internet, using online payment option. Simply go to ResortCom to log into your online account or contact our Member Services at 1-877-722-4592.

Why am I receiving another bill when I have recently upgraded my membership?

Please refer to your Membership Disclosure Statement to verify the first year occupancy for your new contract. Your billing correlates directly to the first year of use designated on your contract.

Aren’t my first maintenance fees included in my purchase price? (for new memberships)

Your maintenance fees are not included in the purchase price of your contract. To review this information in your contract, please refer to the Purchase and Security Agreement.

What is the Eagle’s Wings Foundation optional donation on my Maintenance Fee bill?

Eagle's Wings is a private Foundation created over ten years ago. This organization seeks to improve the quality of life for the less fortunate in Mexico by providing monetary and organizational support to institutions such as orphanages, free medical clinics and school-building projects. The foundation appreciates your donations and continued support.

Please contact us for more information.

Can I have my Maintenance Fee automatically deducted from my credit card each year?

Yes! Please contact the Club for an Automatic Debit Form or you can download the form, fill it out and send it back to us at: memberservice@taferresorts.com

Download Form

Resale

Does the Developer offer any resale options for my membership?

Currently, there is no mechanism offered by the Club or the Developer to assist in the resale of your timeshare weeks. Although there are resale companies in existence, the Club does not recommend or endorse any of these organizations.

How can I transfer Ownership of my Membership contract?

Memberships must be paid in full and have currently paid maintenance fees to begin the process. For more information, send us an email at memberservicesadmin@resortcom.com or contact our Member Services at 1-877-722-4592

How can I add a name, change a name or remove a name from my Ownership Contract?

Memberships must be paid in full and have currently paid maintenance fees to begin the process. For more information, send us an email at memberservicesadmin@resortcom.com or contact our Member Services at 1-877-722-4592

Contracts

Is this a deeded property?

Your membership is not deeded, it is a right-to-use property. Your use period(s) depend on the terms of your contract and vary between the resorts. Please refer to your contract, or contact the Club office if you are unclear of your use periods.

When does my membership expire?

Most Memberships are a thirty-year lease. Please refer to the Purchase and Security Agreement in your contract documents to confirm your expiration date.

Will my contract be renewed upon expiration?

Any renewal or extension offers of your contract will be at the discretion of the Development entity of your resort. At this time, member has an option to renew the membership for an additional (30) thirty year period for a fee of (5) five times the maintenance fee in effect at the time of expiration.

How can I review the Membership Rules and Regulations?

Click here to download a pdf file. Or please send a written request to the Residence Club Corporate office in San Diego for a copy of the Club Bylaws, rules and regulations.

How can I renew my membership?

Member has an option to renew the membership for an additional (30) thirty year period for a fee of (5) five times the maintenance fee in effect at the time of expiration. Please contact member services at 1-877-722-4592.

Can I will my membership to my kids or grandchildren?

Absolutely. Pass on the legacy to your family. Memberships must be paid in full and have currently paid maintenance fees to begin the process. For more information, send us an email at memberservicesadmin@resortcom.com or contact our Member Services at 1-877-722-4592.

Taxes

How much are the property taxes for the Club?

Rest assured that you, as a member of the Club, are not responsible for paying property taxes.

GARZA BLANCA RESIDENCE CLUB

Carretera a Barra de Navidad Km. 7.5,
Puerto Vallarta, Jalisco, México C.P. 48390.
+52 (322) 176 0700 • USA 1-844-598-3562 • CAN 1-844-598-3563